Return label

In cooperation with Shipmondo, you can buy and print a return label here.

If you return in connection with your 14-day right of withdrawal, you must cover the shipping costs yourself.

If you ship an item to us in connection with a complaint, you must place the freight yourself.
After we have established that there is an error covered by the warranty, the freight will be credited.
As a starting point, you must send the item via Shipmondo (postnord) here.If you use another company, we cover up to 50kr in return shipping, however, it is important that you send us the receipt for your freight purchase. Do you use your own manager to attach this return form.

Complaints

According to the Danish Sales Law, Svane Electronic ApS grants 2 years' warranty from the invoice date for manufacturing and material defects. The warranty does not cover defects, damage or wear, directly or indirectly caused by improper operation, poor maintenance, violence or unauthorized interference.

The invoice must be presented to Svane Electronic ApS in connection with the application of the warranty.

Any complaint about defects in delivered products must be made after buyer has or should have discovered the defect to Svane Electronic ApS within a reasonable time (max 14 business days). Otherwise, buyer loses his right to invoke the defect.

Buyer is asked to indicate and show, on request, the nature of the defect by thoroughly misdescription. If the item is returned in original packaging and is suitable for resale, order can be credited. If the item has been put into service, we must before we can resell it - test and, if necessary, resell it. cleaning/new packaging/, if applicable, replace any changes that may be made to the scratched surfaces. This means that buyer will be deducted from our time and, if necessary, if necessary. other costs.

Disclaimer and warranty

Svane Electronic ApS has made it easy for Buyer to get relevant information on other websites through links. These websites are beyond Swan Electronic ApS control. We cannot therefore be held responsible in any way for the content of these pages.

Information about the ordered goods from such websites is not included in the description of the ordered goods in the agreement between Buyer and Svane Electronic ApS.

Swan Electronic ApS is not liable for direct or indirect losses due to the late delivery of the ordered goods to the Buyer, or the goods ordered suffer from defects, when the delay or defects are due to buyer's action or omission or circumstances beyond Svane Electronic ApS control, e.g. war, rebellion, riots, fire, state intervention, seizure, currency restrictions, labour disputes of any kind , including strike and lockout, or similar.

Svane Electronic ApS does not provide an independent guarantee for the ordered goods, and buyer only obtains the warranties that the manufacturer issues to buyer.

Right of withdrawal

If Buyer Svane Electronic ApS informs us that buyer has regretted his purchase within 14 days of delivery, Svane Electronic ApS will refund the amount received.

Upon return, please follow the return label section at the top of this page.

Buyer may also cancel the purchase by refusing receipt of the shipment.

If the packaging on the item is broken upon receipt at our warehouse, a fee is charged for checking and testing the returned product. Items that have been installed cannot be returned!

These return rules apply to all goods sold as distance sales to private individuals - this does not apply to goods sold to companies.